Refund policy

We want you to love your Wild Canvas order. If something arrives damaged, defective, or incorrect, we're here to make it right.

Damaged, defective, or incorrect items — Contact us within 48 hours of delivery at asuka@wildcanvasbyasuka.comwith your order number and clear photos of the item and packaging. Once verified, we'll offer a replacement or a full refund.

Change of mind or wrong item — If the issue isn't due to damage (for example, you ordered the wrong size or changed your mind), we may accept a return for store credit only, excluding shipping. Items must be unused, in original packaging with tags intact, and the request must reach us within 7 days of delivery. Return shipping is covered by the customer.

We're unable to accept — Used or opened items, returns after 7 days (unless agreed in advance), or sale items unless faulty.

Questions? Email asuka@wildcanvasbyasuka.com.